Shipping policy
Shipping Policy
Order Processing
All orders are processed within 2–5 business days. Orders are not shipped or delivered on weekends or holidays. During high order volume periods, processing may take longer.
Shipping Methods and Delivery Times
We ship via third-party suppliers and carriers. Delivery times vary depending on your location:
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United Kingdom: Typically 5–11 business days
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United States & Canada: Typically 10–20 business days
Please note that these delivery times are estimates only and are not guaranteed. Delays may occur due to carrier issues or events beyond our control.
Shipping Costs
Shipping costs are calculated at checkout. Customers are responsible for any customs duties, import taxes, or other fees imposed by their country for international shipments.
Order Tracking
Once your order has been shipped, a tracking number will be provided via email. Tracking allows you to monitor your shipment, but we are not responsible for delays or issues caused by the carrier after the item leaves the supplier’s facility.
Shipping Risk and Title
Once your order is transferred to the carrier, title and risk of loss pass to you. We cannot be held liable for lost, stolen, or damaged packages after they leave the supplier’s facility.
Damages and Lost Packages
If your item arrives damaged or is lost during shipping, contact us immediately at [Insert Email]. We will work with the supplier and carrier to resolve the issue and, if appropriate, arrange a replacement or refund.
Contact Us
For any questions regarding shipping, delivery, or lost/damaged items, please contact us at [Insert Email]. Include your order number and details about your shipment to help us assist you efficiently.