Terms of service

OVERVIEW
Welcome to The Creative Tribe! The terms “we,” “us,” and “our” refer to The Creative Tribe, the operator of this website and online store (the “Services”). Our Services include access to information, content, features, tools, products, and services provided to customers to facilitate shopping and purchase.

These Terms of Service, together with any policies referenced herein (collectively, the “Terms”), describe your rights and responsibilities when using our Services. By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy [LINK]. If you do not agree to these Terms or our Privacy Policy, you must not use or access our Services.

Our Services are powered by Shopify, which provides the platform enabling the operation of this website. Ownership of all original content, designs, and website material remains with The Creative Tribe, and all third-party trademarks, product names, or intellectual property referenced on this website remain the property of their respective owners.

These Terms apply to all customers worldwide, to the fullest extent permitted by applicable law.

SECTION 1 - ACCESS AND ACCOUNT 

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction of residence, and that you have given consent for any minor dependents to use the Services on devices you own, purchase, or manage.

To access or use the Services, including browsing our online store or purchasing products or services, you may be asked to provide certain information, such as your email address, billing, payment, and shipping details. You represent and warrant that all information you provide is accurate, current, and complete, and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You may not transfer, sell, assign, or license your account to any other person.

All personal information collected in connection with your account and use of the Services will be handled in accordance with our Privacy Policy [LINK].

These obligations apply to all users worldwide to the fullest extent permitted by applicable law.

SECTION 2 - OUR PRODUCTS
We make every effort to provide accurate descriptions, images, and representations of our products and services on this website. However, product colors, appearance, and details may vary depending on your device, screen settings, or other factors beyond our control.

While we aim to provide high-quality products, we cannot guarantee that every product will exactly match your expectations or appear exactly as depicted in our online store. Nothing in these Terms limits or excludes your statutory consumer rights in your jurisdiction.

All product descriptions, availability, and pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue products, limit quantities, or restrict sales in any geographic region or jurisdiction as necessary.

SECTION 3 - ORDERS 

When you place an order, you are making an offer to purchase. The Creative Tribe reserves the right to accept or decline your order for any reason, at our discretion. Your order is not accepted until we confirm acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests once your order has been accepted, except as required by applicable law in your jurisdiction. In the event that we do not accept, modify, or cancel an order, we will attempt to notify you using the email, billing address, or phone number provided at the time of the order.

All purchases are subject to return, refund, or exchange solely in accordance with our Refund Policy [LINK].

You represent and warrant that your purchases are for personal or household use only and are not intended for commercial resale or export, except as permitted by applicable law.

SECTION 4 - PRICES AND BILLING
All prices, discounts and promotions displayed on our website are subject to change at any time without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be confirmed in your order confirmation email.

Prices are displayed in the currency selected by the customer or determined by their location and may vary depending on country or region. Unless otherwise expressly stated, prices shown on our website do not include applicable taxes, shipping fees, handling charges, customs duties, import taxes or other government-imposed charges. Any applicable charges will be calculated and displayed at checkout where possible; however, customers are solely responsible for any additional customs duties, import taxes or fees imposed by their local authorities.

Prices offered in our online store may differ from prices offered in physical retail locations or on other websites or platforms operated by third parties. From time to time, we may offer promotions, discounts or special offers that affect pricing. Such promotions may be governed by separate terms and conditions, and in the event of any conflict between the promotion terms and these Terms of Service, the promotion terms shall prevail.

You agree to provide current, complete and accurate purchase, payment and account information for all orders placed through our store. You further agree to promptly update your account information, including your email address, billing address and payment details, so that we may process your transactions and contact you as necessary.

By placing an order, you represent and warrant that:
(i) the payment information you provide is true, accurate and complete;
(ii) you are authorised to use the selected payment method;
(iii) all charges incurred by you will be honoured by your payment provider; and
(iv) you agree to pay all charges incurred at the prices displayed at the time of purchase, including applicable shipping fees, taxes and any other charges required by law.

SECTION 5 - SHIPPING AND DELIVERY 

Delivery times provided at checkout are estimates only and are not guaranteed. Delays may occur due to factors outside our control, including but not limited to shipping carrier delays, customs processing, weather conditions or other unforeseen events.

We are not responsible for delays caused by third-party carriers or events beyond our reasonable control; however, we will work with you to resolve delivery issues where reasonably possible.

For customers in Great Britain, risk of loss or damage to the goods remains with us until the goods are delivered to you. For customers outside Great Britain, risk of loss passes to you upon delivery of the goods, unless otherwise required by applicable law.

SECTION 6 - INTELLECTUAL PROPERTY
All content made available on this website, including but not limited to original designs, artwork, graphics, images, logos, text, and other materials created by or for [The Creative Tribe] (collectively, the “Content”), is owned by The Creative Tribe or used under licence and is protected by copyright, trademark, and other intellectual property laws of the United Kingdom and applicable international laws.

The purchase of any product from our store grants you ownership of the physical item only. No rights, title, or interest in or to any intellectual property, including any design, artwork, or Content, are transferred to you as part of any sale unless expressly stated in writing by us.

You may not copy, reproduce, modify, distribute, display, resell, or create derivative works from any of our Content, in whole or in part, for commercial or non-commercial purposes, without our prior written consent.

Any third-party trademarks, product names, images, designs, or other intellectual property appearing on this website remain the property of their respective owners and are used for identification purposes only.

These intellectual property rights apply worldwide to the fullest extent permitted by applicable law. Unauthorised use of our intellectual property may result in legal action.

SECTION 7 - OPTIONAL TOOLS 

We may provide you with access to customer tools or services offered by third parties as part of the Services. These tools are provided solely for your convenience and we do not monitor, control or have any input into them.

You acknowledge and agree that access to such tools is provided on an “as is” and “as available” basis, without any warranties, representations or conditions of any kind, to the maximum extent permitted by applicable law. We do not endorse and are not responsible for the content, functionality or performance of any third-party tools.

To the fullest extent permitted by law, we shall not be liable for any loss or damage arising from or relating to your use of optional third-party tools. Any use of such tools is entirely at your own risk and discretion, and you should ensure that you are familiar with and accept the terms and conditions of the relevant third-party provider(s).

We may, from time to time, introduce new features, tools or resources as part of the Services. Any such new features shall form part of the Services and be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS 

The Services may contain links to websites, content, products, services or tools provided or operated by third parties, including embedded third-party functionality. Such links are provided for your convenience only and do not constitute an endorsement, sponsorship or recommendation by us, unless expressly stated otherwise.

We do not control, monitor or evaluate third-party websites or materials and are not responsible for their content, accuracy, availability, policies or practices. If you choose to leave our Services to access third-party websites or resources, you do so at your own discretion and risk.

To the fullest extent permitted by applicable law, we shall not be liable for any loss or damage arising from your access to or use of any third-party websites, or from your purchase or use of any products, services, resources or content made available by third parties.

We encourage you to review carefully the terms, conditions and policies of any third-party websites before engaging in any transactions. Any complaints, claims, concerns or questions regarding third-party products or services should be directed to the relevant third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
[NOTE TO MERCHANT: This section accurately characterizes Shopify’s relationship with your store and should not be removed or modified.]
Creative Tribe is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with The Creative Tribe . By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and The Creative Tribe , including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with The Creative Tribe . 

SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here [LINK], and certain personal information may be subject to Shopify’s Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our privacy policy [LINK] for more details on how we, Shopify, and our partners use your personal information.

SECTION 11 - FEEDBACK

If you submit, upload, post, email or otherwise provide any ideas, suggestions, feedback, reviews, proposals or other content (“Feedback”), you grant us a worldwide, perpetual, irrevocable, royalty-free and sublicensable licence to use, reproduce, modify, adapt, publish, translate, distribute and display such Feedback for legitimate business purposes, including to operate, improve, promote and market the Services, and to perform our obligations and exercise our rights under these Terms of Service.

You represent and warrant that: (i) you own or have all necessary rights to submit the Feedback; (ii) where required by applicable law, you have disclosed any material connection, compensation or incentive associated with your Feedback; and (iii) your Feedback complies with these Terms of Service.

We are under no obligation to maintain Feedback in confidence, to pay compensation for Feedback, or to respond to Feedback. We reserve the right, but are not obligated, to monitor, edit or remove Feedback that we determine, in our reasonable discretion, to be unlawful, misleading, offensive, defamatory, obscene, or otherwise objectionable, or that infringes any intellectual property or other rights of any party.

You agree that your Feedback will not violate any third-party rights, including intellectual property, privacy or publicity rights, and will not contain unlawful, abusive or harmful material, including malware or other malicious code. You must not impersonate another person or misrepresent the source of any Feedback.

To the fullest extent permitted by applicable law, you are solely responsible for the content and accuracy of any Feedback you submit. We do not accept liability for Feedback posted by users or third parties.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery times or availability. We reserve the right to correct any such errors, inaccuracies or omissions and to update information at any time without prior notice.

If a product or service is listed at an incorrect price or with incorrect information due to a material error, we reserve the right to cancel or refuse any order placed for that product or service, even after the order has been submitted or confirmed. In such circumstances, we will notify you.

Nothing in this section affects your statutory rights as a consumer.

SECTION 13 - PROHIBITED USES

You may access and use the Services for lawful purposes only and in accordance with these Terms of Service. You agree not to access or use the Services, directly or indirectly:

(a) for any unlawful, fraudulent or malicious purpose;
(b) to violate any applicable international, federal, provincial, state or local laws or regulations;
(c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(d) to harass, abuse, insult, harm, defame, intimidate or otherwise mistreat any person, including our employees or other users;
(e) to submit or transmit false, misleading or deceptive information;
(f) to upload, transmit or otherwise use any material that does not comply with these Terms of Service;
(g) to transmit unsolicited or unauthorised advertising or promotional material, including spam, junk mail, chain letters or similar solicitations;
(h) to impersonate or attempt to impersonate any person or entity, or misrepresent your affiliation with any person or entity; or
(i) to engage in any conduct that reasonably restricts or inhibits another person’s use or enjoyment of the Services, or that may reasonably expose us or other users to liability.

In addition, you agree not to:

(a) upload or transmit viruses, malware or other malicious code that may affect the functionality or operation of the Services or any related website;
(b) reproduce, duplicate, copy, sell, resell or exploit any portion of the Services without our express written permission;
(c) collect, harvest or track the personal information of others without lawful authority;
(d) engage in scraping, crawling, phishing, spamming or similar data-mining activities; or
(e) interfere with or circumvent the security features of the Services or any related systems or networks.

We reserve the right to suspend, restrict or terminate your access to the Services if we reasonably believe that you have violated these Terms or applicable law. Where required by law, we will provide notice of such action.

SECTION 14 - TERMINATION

We may suspend or terminate this agreement or your access to the Services, in whole or in part, if you breach these Terms of Service, misuse the Services, or where required to comply with applicable law. We may also terminate or suspend access for operational, security or legal reasons.

Where reasonably possible and required by applicable law, we will provide notice of such suspension or termination. In cases of serious or unlawful misuse, termination may take effect immediately without notice.

Upon termination, you will remain liable for all amounts due and payable up to and including the date of termination.

The following provisions shall survive any termination of these Terms of Service: Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, Privacy Policy, and any other provisions which by their nature are intended to survive termination.

SECTION 15 - DISCLAIMER OF WARRANTIES

The information, products, and services provided through the Services are offered for general informational and commercial purposes only. While we strive to provide accurate and up-to-date information, we do not warrant the accuracy, completeness, reliability, or usefulness of any content, products, or services. Any reliance you place on such information, products, or services is at your own risk.

Except as expressly stated in writing by us, the Services and all products offered through the Services are provided on an “as is” and “as available” basis, without any warranties, representations, or conditions of any kind, whether express or implied, including, without limitation, any implied warranties of merchantability, fitness for a particular purpose, durability, title, or non-infringement.

We do not guarantee that your use of the Services will be uninterrupted, secure, timely, or error-free. We are not responsible for delays, errors, or failures caused by third-party service providers, shipping carriers, or other factors outside our control.

Nothing in this section affects your statutory rights as a consumer under applicable law, including the Consumer Rights Act 2015 (UK), the Competition Act / Consumer Protection Acts (Canada), or relevant US federal and state laws.

To the extent permitted by law, we disclaim all liability for any loss or damage arising from the use of or reliance on the Services, products, or information provided.

SECTION 16 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, The Creative Tribe, its partners, directors, officers, employees, affiliates, agents, contractors, service providers, and licensors shall not be liable for any loss, damage, or claim of any kind arising from or related to your use of the Services or any products purchased through the Services. This includes, without limitation, any:

• Direct, indirect, incidental, special, punitive, or consequential damages

• Loss of profits, revenue, savings, or data

• Replacement costs or similar losses

This applies regardless of whether the claim is based on contract, tort (including negligence), strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.

We do not guarantee that the Services or products will meet your requirements, be uninterrupted, secure, error-free, or free from defects. Products are supplied by third parties (including dropshippers), and we are not responsible for defects, delays, or other issues outside our control.

Nothing in this clause affects your statutory rights as a consumer, including rights under the Consumer Rights Act 2015 (UK), applicable Canadian consumer protection laws, or relevant US federal or state laws.

SECTION 17 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless The Creative Tribe, our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from and against any losses, damages, liabilities, or claims, including reasonable legal fees, arising from:

1. Your breach of these Terms of Service or any documents incorporated by reference;

2. Your violation of applicable law or the rights of any third party; or

3. Your unlawful or improper use of the Services or products.

We will notify you of any claim for which indemnification is sought. If we do, you agree to cooperate reasonably in the defense of the claim, including providing relevant documents or information. We may control the defense and settlement of such claims at our expense, but we will not settle any claim imposing non-monetary obligations on you without your consent, which shall not be unreasonably withheld.

Nothing in this section affects your statutory rights as a consumer, including rights under the Consumer Rights Act 2015 (UK), applicable Canadian consumer protection laws, or relevant US federal or state laws.

SECTION 18 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 19 - WAIVER; ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 20 - ASSIGNMENT
You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

SECTION 21 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the federal and state or territorial courts in the jurisdiction where Creative Tribe is headquartered. You and Creative Tribe consent to venue and personal jurisdiction in such courts.

SECTION 22 - HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 23 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 24 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at creativetribeofficial@outlook.com.
Our contact information is posted below:
creativetribeofficial@outlook.com